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We voluntarily grant our customers a five-year guarantee, which is verified by the Musterring Quality Pass.

The warranty is a statutory service included in the contract of sale, which every manufacturer must uphold for a period of 24 months. It applies to the entire product without exception.

A guarantee, on the other hand, is a voluntary service of the guarantee provider, meaning exceptions may apply.

As the original purchaser of our brand-name products, you will receive a five-year guarantee from licensed Musterring retail partners. Musterring guarantees that the product is free from material defects and manufacturing faults, in accordance with the evaluation criteria for industrially produced furniture. This guarantee only applies to new products and end users, as defined in § 13 BGB, is not transferrable, and is limited to the geographic scope of the applicable law at the time of purchase.

The guarantee policy includes the statutory warranty of two years and does not restrict the rights granted by the contract of sale with regard to the seller. Regardless of this guarantee, the buyer is entitled to the rights outlined in § 437 BGB, provided that the product was not in fault-free condition at the time of transfer of risk.

For merchandise such as electrical components, built-in sinks, mixer taps etc., the statutory warranty and the guarantee of the respective manufacturer apply.

Guarantee conditions: The guarantee is fulfilled through rectification or replacement at the guarantee provider’s option, and is neither inhibited nor interrupted by these services, i.e. the guarantee ends five years after the date of delivery. Proper storage, transport, assembly, connection and instruction by authorised professionals, as well as compliance with the product information, are mandatory provisions of the guarantee.

The guarantee does not include five years’ guarantee of new condition or an availability guarantee, since replacements or changes can usually only be guaranteed until the respective model or version of the product is discontinued.

Exceptions that do not fall under the guarantee are:

- Display products

- Electronic components

- Upholstered furniture covers

- Consumables (e.g. batteries, lamps, gas pressure springs etc.)

Only the statutory warranty of two years applies for the products and materials listed above. For display products, we recommend documenting traces of use or faulty functions prior to the transfer of risk. Additional services associated with planning and installation are excluded from the guarantee.

Additionally, the following situations are not covered by the guarantee:

- Normal wear caused by natural use

- Improper assembly or services rendered by non-authorised persons

- Unusual (e.g. commercial) use outside of private domestic use

- Improper handling of heat, moisture, liquids and care products

- Damage caused by sharp, pointy, hot or wet objects

- Environmental influences such as extreme dryness, moisture, light or temperature

- Wilful destruction, misuse, excessive strain or accidental damage

- Damage and soiling caused by pets, heat sources or weather

- Soiling (e.g. sweat, body lotion or hair products)

- Discoloration caused by medication ingredients (toxic reaction)

- Any changes caused by substances containing acids, solvents or alcohols

- Unsuitable cleaning, repair or rectification attempts

- Damage caused by standing moisture or condensation

- Typical product properties that do not constitute a defect

- Maintenance tasks or changes to the contractual object

Damage caused by third-party products is excluded from the guarantee, e.g. damage caused by steam cleaners, hot water bottles, incorrect impregnation and care products, denim colour transfer, other non-colourfast textiles, Velcro fasteners on sports clothing, or sticky residues of substances containing sugar, acids, plasticisers, bleach or solvents.

Please direct all queries regarding your purchase to the relevant legal contracting partner – in other words, to the local furniture store, as only they have all the relevant details of the contract.

Warranty or guarantee claims must be submitted to the retail partner immediately in writing, on presentation of the contract of sale. An exact description of the problem with wide-angle and close-up photos (if possible from a distance of 2–3 m and 0.7 m, respectively) is helpful. Warranty claims are only valid after clarification of responsibility. Liability applies only to the faulty product and not to the entire scope of the order. Faults covered by the warranty are usually rectified by the retail partner.

When you purchase a piece of Musterring furniture, you will receive a Musterring Quality Pass from your interior design consultant. This comprehensive document outlines the five-year guarantee, and contains detailed instructions on the use and maintenance of your product and other useful information. The precise regulation of quality and responsibilities fosters security and trust.