Answers to frequently asked questions

The Musterring furniture brand has stood for quality ever since was established in 1938. Musterring products are tested in accordance with the elevated standards for serial production of furniture in Germany, as defined by RAL-GZ 430 of the Gütegemeinschaft Möbel e.V. (DGM), and offer maximum design freedom, an extraordinarily wide range of surface finishes, and a high degree of pre-assembly, and are generally sold with assembly and delivery included via a licensed retailer.

set one by Musterring is our young, stylish furniture brand. The collection encompasses modern products at a price-conscious, standard level of quality, offered without pre-assembly for easy transport. Many highlight models can now be ordered conveniently from your own sofa via our new online marketplace.

The products from our design-oriented brand, GALLERY M branded by Musterring, are inspired by the linear, minimalistic chic of Italian design. The high-quality furnishings have everything they need to become trusty companions and part of the family.

Please direct all queries regarding your purchase to the relevant legal contracting partner – in other words, to the local furniture store, as only they have all the relevant details of the contract.

Warranty or guarantee claims must be submitted to the retail partner immediately in writing, on presentation of the contract of sale. An exact description of the problem with wide-angle and close-up photos (if possible from a distance of 2–3 m and 0.7 m, respectively) is helpful. Warranty claims are only valid after clarification of responsibility. Liability applies only to the faulty product and not to the entire scope of the order. Faults covered by the warranty are usually rectified by the retail partner.

We voluntarily grant our customers a five-year guarantee, which is verified by the Musterring Quality Pass.

The warranty is a statutory service included in the contract of sale, which every manufacturer must uphold for a period of 24 months. It applies to the entire product without exception.

A guarantee, on the other hand, is a voluntary service of the guarantee provider, meaning exceptions may apply.

As the original purchaser of our brand-name products, you will receive a five-year guarantee from licensed Musterring retail partners. Musterring guarantees that the product is free from material defects and manufacturing faults, in accordance with the evaluation criteria for industrially produced furniture. This guarantee only applies to new products and end users, as defined in § 13 BGB, is not transferrable, and is limited to the geographic scope of the applicable law at the time of purchase.

The guarantee policy includes the statutory warranty of two years and does not restrict the rights granted by the contract of sale with regard to the seller. Regardless of this guarantee, the buyer is entitled to the rights outlined in § 437 BGB, provided that the product was not in fault-free condition at the time of transfer of risk.

For merchandise such as electrical components, built-in sinks, mixer taps etc., the statutory warranty and the guarantee of the respective manufacturer apply.

Guarantee conditions: The guarantee is fulfilled through rectification or replacement at the guarantee provider’s option, and is neither inhibited nor interrupted by these services, i.e. the guarantee ends five years after the date of delivery. Proper storage, transport, assembly, connection and instruction by authorised professionals, as well as compliance with the product information, are mandatory provisions of the guarantee.

The guarantee does not include five years’ guarantee of new condition or an availability guarantee, since replacements or changes can usually only be guaranteed until the respective model or version of the product is discontinued.

Exceptions that do not fall under the guarantee are:

- Display products

- Electronic components

- Upholstered furniture covers

- Consumables (e.g. batteries, lamps, gas pressure springs etc.)

Only the statutory warranty of two years applies for the products and materials listed above. For display products, we recommend documenting traces of use or faulty functions prior to the transfer of risk. Additional services associated with planning and installation are excluded from the guarantee.

Additionally, the following situations are not covered by the guarantee:

- Normal wear caused by natural use

- Improper assembly or services rendered by non-authorised persons

- Unusual (e.g. commercial) use outside of private domestic use

- Improper handling of heat, moisture, liquids and care products

- Damage caused by sharp, pointy, hot or wet objects

- Environmental influences such as extreme dryness, moisture, light or temperature

- Wilful destruction, misuse, excessive strain or accidental damage

- Damage and soiling caused by pets, heat sources or weather

- Soiling (e.g. sweat, body lotion or hair products)

- Discoloration caused by medication ingredients (toxic reaction)

- Any changes caused by substances containing acids, solvents or alcohols

- Unsuitable cleaning, repair or rectification attempts

- Damage caused by standing moisture or condensation

- Typical product properties that do not constitute a defect

- Maintenance tasks or changes to the contractual object

Damage caused by third-party products is excluded from the guarantee, e.g. damage caused by steam cleaners, hot water bottles, incorrect impregnation and care products, denim colour transfer, other non-colourfast textiles, Velcro fasteners on sports clothing, or sticky residues of substances containing sugar, acids, plasticisers, bleach or solvents.

Please direct all queries regarding your purchase to the relevant legal contracting partner – in other words, to the local furniture store, as only they have all the relevant details of the contract.

Warranty or guarantee claims must be submitted to the retail partner immediately in writing, on presentation of the contract of sale. An exact description of the problem with wide-angle and close-up photos (if possible from a distance of 2–3 m and 0.7 m, respectively) is helpful. Warranty claims are only valid after clarification of responsibility. Liability applies only to the faulty product and not to the entire scope of the order. Faults covered by the warranty are usually rectified by the retail partner.

When you purchase a piece of Musterring furniture, you will receive a Musterring Quality Pass from your interior design consultant. This comprehensive document outlines the five-year guarantee, and contains detailed instructions on the use and maintenance of your product and other useful information. The precise regulation of quality and responsibilities fosters security and trust.

Sofas can have a wide range of different padding materials and systems, such as high-quality cold foam, inner spring or box spring. Foam is highly elastic, while inner spring provides greater resistance while sitting. Our padding types are as varied as our customers’ tastes: while some like to sink into a soft couch, others prefer a firmer feel. To familiarise yourself with the differences, be sure to try out different styles before purchasing.

Firm padding prevents you from sinking into the seat when you sit and tends to have comparably few creases. Nevertheless, on some models, the upholstery fabric may need to be creased at the corners, depending on the manufacturing technique. Depending on the elasticity and thickness of the upholstery material, there may be larger or smaller creases visible; these do not constitute a quality defect. Firm padding is particularly popular in period furniture, chairs and benches. It makes it easier to stand up, which can be helpful for older people in particular.

Our preferred soft padding can be recognised by its supple feel. The soft, relaxed padding structure creates an impression after sitting or intentional waves in the fabric. Depending on the model, a wavy appearance on the surface of the seat, back and armrests is therefore not a quality defect, but part of the design to ensure optimal seating comfort. To smooth out the surfaces after use, the seat and back cushions should be patted or smoothed outwards.

Some of our suites feature high-quality chamber cushions, which are characterised by a super-soft surface and already have a distinctive waved appearance when new, depending on the design, model and construction. Depending on the model, the chamber cushions may be filled with a flocked material made of fibre, down or foam sticks. The appearance of the chambers, stitching and/or filling material is a material- and model-specific property. To prevent compression of the filling material and the resulting formation of hollows, these usually firmly padded seat and back cushions should be regularly fluffed after use.

Just like leather, fabric comes in many different types. Flat weaves are ideal for combining all kinds of yarns and colours, allowing for beautiful fabrics and patterns. Woven velvet is extremely durable and easy to clean. Flocked velvet and flocked fabrics are also characterised by extreme durability and easy maintenance. This fabric type feels extra warm and soft. Vortexed fleece or microfibre is a highly-robust, soft and easy-care material.

Regular vacuuming at low power gets rid of dirt that accumulates during daily use (dust, crumbs, fluff etc.). Do this using a normal household vacuum cleaner with an upholstery nozzle (for velvet and flat woven fabrics, always use a nozzle with soft bristles and brush with the grain of the fabric). To finish, brush the fabric with a soft brush, such as a clothes brush. The fabric should be wiped with a damp chamois cloth every now and then. The moisture keeps the fibres elastic, which has a positive effect on their durability. Upholstery fabrics should also be cleaned and impregnated with our TEXTILE & MICROFIBRE CARE KIT every three to six months.

Synthetic leather may look like leather, but is not made from animal hide. Rather, it is made of textile fabric that is coated with a synthetic material. In essence, the fabric has an elastic, warm and textured surface that is durable and easy to care for.

Even synthetic leather must be kept hygienic and clean. Solvent-based, alkaline or abrasive cleaning products can damage the material. Hard surface cleaners (floor cleaners, plastic cleaners etc.) may clean effectively at first glance, but they damage the synthetic leather in the long term. If sweat, body lotions and grease are not removed, these can also damage the surface. Colourful cushions, blankets or clothing may transfer colour onto the surface. These discolorations must be removed immediately. Excessive wear (stretching at stress points) can also damage the material.

We recommend using mild hand soap (neutral soap) lathered onto a sponge to regularly clean heavily used areas. After that, gently pat dry with a dry towel and never rub forcefully. Important: Stains or discolorations should be treated IMMEDIATELY with a soft brush and mild soapy foam, and absorbed with a dry towel. Never grease synthetic leather or apply any body lotions or leather care products. The protective function of the synthetic leather’s flexible surface can become damaged by rough fabrics, fasteners on clothing, or sharp edges. We recommend renewing this protection against wear and dirt once or twice a year with our Musterring SYNTHETIC LEATHER CARE KIT.

A piece of furniture is described as solid wood furniture if its side walls, bases and front are made completely of solid wood. This natural material is extremely robust and durable. Its unadulterated natural features are what make it so charming: knots, cracks, swirls, slight irregularities and furrowed surfaces tell the authentic life story of the tree. Every piece of solid wood furniture is distinctively unique. On partial solid wood furniture , only the front is made of solid wood.

To make real wood veneer , thin slices of selected tree trunks are peeled off and applied to solid base boards made of wood material. The aesthetic variation of the veneer, in terms of grain, colour, pore density, knots or swirls, lends the furniture a lively character and gives the appearance of authentic wood.

Decors are natural-looking imitations of wood grain. The differences to real wood are barely noticeable anymore. Decor surfaces are characterised by uniformly smooth or porous textures and extremely easy maintenance.

Lacquer protects wood against environmental influences and is especially popular among proponents of modern aesthetics. Lacquered surfaces pose no risk to health and can be transparent or coloured. They are also available with a matt or high-gloss finish. We recommend using Musterring ECO FURNITURE CLEANER to clean and treat lacquered wood and synthetic surfaces. For high-gloss surfaces, we recommend our HIGH-GLOSS FURNITURE CARE KIT.

Surfaces made of stone or ceramic are right on trend. And it’s no wonder: these materials not only look stunning, but are also highly robust and durable. These same properties are found in Dekton , a highly-resistant composite material with a flawless structure and maximum density. Using Musterring NATURAL STONE SEALER, you can protect stone surfaces against grease and oil stains. For cleaning and care, we have developed Musterring NATURAL STONE CLEANER.

Worktops are available in a variety of materials, from laminate, to wood, to artificial stone. One of the most common solutions is scratch-proof, water-repellent surfaces with a melamine resin coating. We recommend treating melamine-resin-coated surfaces using Musterring WORKTOP CARE.